Nicole Sharp brings 4 years of customer service experience from the hospitality industry, which sharpened her organizational, communication, and client service skills. As Operations Support Specialist, she provides reliable operational support during periods of elevated workload, planned absences, and unexpected staffing gaps, helping ensure consistent, high-quality service through policy service and case management. Her work supports both agents and internal teams by keeping cases moving forward and service requests handled promptly, creating a seamless experience for the team and clients. Curious, adaptable, and growth-oriented, Nicole takes pride in continuously learning and understanding both the process and purpose behind her work so she can contribute thoughtfully and help her team improve.